Privacy Policy

Effective Date: March 2025

1. Introduction

Welcome to Eviction Hotline UK ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://evictionhotline.co.uk/] ("Website").

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable.

2. Information We Collect

Personal Information: Name, email address, phone number, and any details you provide via forms.
Technical Data: IP address, browser type, operating system, and usage data via cookies.
Communication Data: Emails, chats, and inquiries submitted through our contact forms.

3. How We Use Your Information

We use the collected data to:

Provide and improve our services.
Respond to inquiries and customer support requests.
Ensure website security and performance.
Comply with legal obligations.

4. Legal Basis for Processing

Under UK and EU GDPR, we process personal data based on the following legal bases:

Consent

When you provide explicit consent (e.g., subscribing to a newsletter).

Contractual Obligation

When data is necessary for service provision.

Legal Obligation

When required by law.

Legitimate Interest

To improve services, prevent fraud, and ensure security.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share it with:

Service providers assisting in website operation.
Legal authorities if required by law.
Analytics providers to improve website functionality.

If data is transferred outside the UK or EEA, we ensure adequate protection measures are in place, such as Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs).

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.

8. Your Rights

You have the following rights under UK and EU GDPR:

Access

Request a copy of your personal data.

Correction

Rectify incorrect or incomplete data.

Deletion

Request data erasure (subject to legal restrictions).

Objection

Object to data processing for marketing purposes.

Portability

Request transfer of your data to another service provider.

Withdraw Consent

Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at [Insert Contact Email]. If you believe your rights have been violated, you can file a complaint with the UK Information Commissioner's Office (ICO) or your local EU data protection authority.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our Website.